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WorldCall Call Center

WorldCall Telecom Limited (WTL) offers its inbound and outbound calling services for both national & international clients. Our mission is to become a leading contact center outsourcing solutions provider, bringing together the core strategic capabilities of operations, technology, and human capital management to enable our partners to maximize their marketing, sales and service ROI.

Call Center Services

WTL offers following services in the domain of call center solution:

Self-Hosted Solution

Self-Hosted Solution

In self-hosted call center setup, call center solution(software) will be provided by WorldCall. In cases where customer asks for Hardware as well, WorldCall provides complete Hardware and Software solution along with installation at customer premises. WorldCall also provides IT support services if customer demands.

Cloud-Based Solution

WorldCall provides cloud based call center solution on a flexible subscription basis(per user on daily, monthly or annual basis). WorldCall offers the service through web based App, App installed on their mobile or PC. There will be no substantial CAPEX and minimal management will be at customer end and the most significant burden of maintaining hardware systems will be at WorldCall end.

Cloud Based Solution
Inbound & Outbound Services

Inbound & Outbound Call Services

Our solution supports Manual / Auto Outbound and Inbound Dialing for both national & international clients..

Inbound Call Service

Our inbound call center agents handle incoming calls made by the customers and effectively responds to their needs, depending on the business parameters whether it is telesales, customer service, order taking, issue resolution, or billing inquiry. All our call center representatives are trained and familiarized with the processes, accent neutralization, exposure to the job and the environment they are working. WorldCall inbound call center services team effortlessly turn a complaint or a question into a positive, well-handled inquiry.

Inbound Call Center Service
Outbound Call Center Service

Outbound Call Service

WorldCall outbound call center agents make calls to new and existing customers with poise and professionalism to target the specific segments and enhance customer interaction. It helps the organizations to sell their products, service(s) or conduct different surveys. The outbound call center is backed by its latest technology infrastructure, rigorous training sessions, quality assurance monitoring and a highly trained call center team. The result is increased sales using the best outbound call center strategies. Your campaign can start right away. WorldCall team carefully assesses and monitors every call and document information, areas of improvement, summaries, and detailed statistical reports.

 

Features of Call Center Solution

The main features of our Call Center Solution are:

Call Detail Records


PABX (Private Automatic Branch Exchange)

Computer Telephony Integration (CTI)

Call Forward on Busy / No Answer

Call Transfer


Call Waiting


CRM Integration


Do Not Disturb


Interactive Voice Response (IVR)

Database Integration


Music On Hold


 

Why Us?

Because, we understand your needs and apprehensions on outsourcing and:

Have deep domain knowledge in diverse fields


Have over 20 years of experience in serving different customers.


Have excellent communication skills, both in written and spoken English.

Provide incredible customer support to assist clients round the clock.

Strict adherence to quality standards and turnaround times.


Use cutting-edge technologies for managing IT operations of our esteemed clients.

 

Call Center Solution Brochure

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